In the today’s changing and challenging business world of Web 2.0, good customer service often isn’t good enough anymore.
Customers, Users and clients are becoming increasingly disillusioned with the merely reasonable. For them, personalized, prioritized, tailored, passionate and extraordinary service is the default, not the exception. Anything less, and they’re happy to kick you out with their feet and their wallets.
In order to remain at the niche of today’s tough business scenario, you have got to adopt measures to sharpen your customer service and devise a workable, passionate, lasting standout service for your customers.
The most effective and lasting way to make your customer service a brilliant one is to enable your people to become brilliant. If your employees are brilliant, exceptional, extraordinary and dynamic, so will be the customer service they offer. If your employees are enabled to take decisions to help the customer in most efficient way, that will only increase the loyalty of your customer and also will boost the satisfaction level of your people.
This sort of independence given to your people to tailor the customer service from customer to customer pays huge dividends and sounds ultra reasonable. One of the biggest challenges of providing a consistently top-drawer performance is shifting conditions, what’s appropriate for one customer may not work with another. So allow employees reasonable freedom of choice to read a situation and react accordingly.
The road to world class service is not without its glitches. Don’t pretend they’re not there. Rather, make them a part of the sojourn by acknowledging a slip up and, in so doing, refocusing on extraordinary performance.
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