If you take your shopping rights seriously, expecting quality products with friendly and efficient customer support staff, Makro, especially the branch at SITE Karachi, is not for you.
Makro quality was not up to the par before (check this report on Makro Karachi selling dead fish), but its their customer support staff that stinks the most.
Apparently, Makro SITE is overstaffed with incompetent and lazy employees who prefer to stay idle and group chat rather than assist customer with their queries. And they usually feel offended to the point of getting rude whenever they are disturbed from their chit chat.
To make my point, I would note two instances experienced in a recent Sunday visit to Makro.
When checking Samsung LCD TVs, I asked the support guy about the difference between two models that have price difference of around 7,000 between them. He said only difference is that one is a model from 2009 and other from 2010. How professional!
There was a bundle offer by Kenwood where an Iron was offered on purchase of a hand beater machine. As the product was not visible, I requested the support person standing nearby to guide me to the display. He rudely pointed at start of one row. Once I managed to find the hand beater, it was without the iron. I again requested the guy to show me the iron so that I can decide whether to buy the bundle product or not. He said the iron is not on display, and as it is a FREE iron it won’t be some heavy duty one. He seemed to be pissed off on my insistence of seeing a sample before making the purchase.
Considering the type of customers Makro SITE receives, usually people from SITE, Banaras, Nazimabad, Liaquatabad etc., it seems the staff is not interested in wasting their time on them.
Makro’s new slogan says Buy like a Professional. If I have to shop like a professional, I would avoid Makro at all costs.